Simply Soap
- A California Handcrafted Soap Co. -
6721 Delfern Street, San Diego, CA 92120 USA
(SECURE) Phone: (619) 287-1394 (SECURE) Toll Free: (888) 575-SOAP (-7627) (SECURE) FAX: (619) 287-1321
SimplySoap@aol.com www.simplysoap.com
We are usually in time-sensitive soap production and unable to answer the phone immediately if you phone us. PLEASE DO leave your detailed message and we'll return your call ASAP! We are a home-based workshop and unable to accommodate drop-by shopping nor site tours as our home business insurance and zoning do not permit these activities under any circumstances.
WHOLESALE ORDER CONTRACT
Minimum order - $100 in
product
Contract for Orders over $500.00 & International Orders
CLIENT:
COMPANY NAME:
COMPANY REPRESENTATIVES SIMPLY SOAP PERMITTED TO DO BUSINESS WITH:
MAILING/BILLING ADDRESS:
SHIPPING ADDRESS:
PHONE NUMBERS:
FAX NUMBER:
RESALE PERMIT NUMBER (For States That Issue Them):
E-MAIL ADDRESS:
URL:
NOTE: ALL "CUSTOM ORDERS" ARE SUBJECT TO APPROVAL FOR COMPATIBILITY OF SCENTS, COLORS, ADDITIVES, ETC. AND/OR TEST BATCHES MAY BE RECOMMENDED. Inordinate quantities of time required to finalize custom orders are subject to consultation fees of $40.00/hour or any part of a half hour.
SEE ATTACHED ITEMIZED ORDER SHEET (end of contract) FOR YOUR LISTED ORDER
PACKAGING: (All "bulk" soap-i.e. logs or bulk chunks come packaged in stretchwrap and are labeled with soap variety written on wrap with marker) Plain bars are stacked in variety-marked, clear cello bags. Labeled bars come stacked in "like" clear cello bags to keep scents distinct.
SHIPPING/HANDLING: Our contracted shipping carrier is UPS. We use UPS Ground shipping, unless you specify/request a quicker mode of shipping by UPS. On all orders, we include the cost of packaging materials in your shipping total, as well as a handling fees on larger orders that can often require days to pack.
NEED-BY DATE: ____________________________________________
Subject to estimated timeline that depends on size of order, requirements of special ordering any ingredients, timely receipt of payment or transfer of funds, etc. Ask for a quote on your specific order. Please be aware that high production times such as the winter holiday season may delay production times-please plan and order early!
ESTIMATED READY-TO-SHIP DATE:____________________________
(provided by Simply Soap)
Estimate or projected updates on order status can be e-mailed or phoned to you if current payment date/receipt is unknown. "Ready" dates subject to change due to availability/delivery of ingredients required for large, custom, or special orders. Sometimes our suppliers become backed-up/delayed, especially at holiday time, and this can delay our production/completion schedules. Each projected order "ready-date" is unique as we receive orders from the wholesale $100 all the way up to several thousand dollars worth. Ask as per YOUR particular order, we cannot generalize timelines.
PLANNED METHOD OF PAYMENT: _______________________________
(Please indicate, including mail/transfer date)
We do not accept credit card payment on orders over $500.00, or on international orders without Simply Soap approval. We recommend a certified or cashier's check as it speeds payment finalization and initiation of production. Make checks out to: Simply Soap. . With ALL international orders, we require wire-transfer of funds in US dollars, including a $15.00 bank wire transfer fee. (We will provide you transfer destination info./instructions.)
- Production on your order is begun following full, CLEARED payment and upon obtaining large-quantity supplies if not already on-hand (some very large orders require us ordering much larger quantities of ingredients than we "normally" keep stocked at our workshop). Ordering these supplies for your large or custom order can often take 7-10 working/UPS ship days to arrive to Simply Soap for us to continue production (subject to our suppliers schedule).
- Weather can play a factor in the production/curing of soap. Hot humid months can potentially delay schedules. Plan initial orders or re-stocking needs accordingly with this potential factor in-mind.
- If requested, we can keep you posted regularly of the status of your order. Provide us with FULL contact info.: PHONE, FAX, E-MAIL. Our preferred method of contact is via e-mail as it can be accomplished quickly and gives you an in-writing record to keep.
- RE: CUSTOM ORDERS: We make no guarantees on previously un-tried "custom" ingredients/scents or customer-provided ingredients and we strongly recommend that you order test batches prior to ordering large quantities of custom soap. If any complications result from un-previously tried ingredients that you request, you are still responsible for paying for that soap order or test batches.
- RE: SOAP DESIGNS: Handmade soap designs are an an artistry
that cannot be duplicated exactly or identically from batch to batch.
Slight variations in color intensity, design of swirls, color chunks, are all
subject to variation and is part of the beauty and nature of
"handmade". If your product requirements do not allow a margin
for variation in product, we recommend you not choose our soap. If we
alter our usual and customary designs in soap in any significant way, we
normally post these changes on our website "What's New" page.
Check there for updates.
- As soon as your order is complete it will be shipped. Once your product is paid for, it belongs to you. We are not responsible for orders that are associated with pre-arranged (your trucking company) pick-up arrangements that are delayed or left beyond scheduled pick-up date. Our workshop space is limited, in constant production, and we cannot store ready packages indefinitely.
- All handmade soap is sensitive to extremes in heat. Do not leave your soap product stored or displayed in hot, sunny locations. This can cause soap (in humid conditions) to "sweat" which potentially sets the soap up microbe growth (if enclosed in air-tight wrapping such as shrinkwrap or cello bags). We are not responsible for degradation of the soap that occurs as a result of storage in heat that does not occur at our location. Our facility remains air-conditioned and all soap product is shipped out in inspected and approved optimal condition. Bulk soap may be shipped early (cure-wise) for ease of cutting on your end; air-out immediately upon receipt on racks or ventilated shelving.
- Soap shelf life is subject to many factors, including heat (above note), exposure to air, dirt, customer handling, etc. On bulk soap we recommend that you keep "cured" logs (aged 2+ weeks) wrapped in stretchwrap (leave an end exposed as continued exposure to air promotes continuous soap curing). Shrinkwrap bars or place in air-tight bags such as cello bags after fully dry/hard. Your soap lasts longer when fully cured and is less likely to "melt away" too quickly. Ideal packaging is wrap-around soap labels that leave ends exposed to air for continuous curing. Like fine wine, soap improves with age and curing. Some soap scents are more fleeting than others-ESPECIALLY CITRUS SCENTS! Make a point of wrapping these "cured" varieties to retain scent strength as long as possible. Citrus scents, when well packaged, should retain strong scent approx. 3-4 months and begin fading thereafter. Simply Soap is not responsible for soap with any signs of rancidity (brown spotting, mold growth, or foul odor) that occurs after leaving our hands in shipment as we cannot verify conditions in which you store, package, display and allow customers to handle the soap. EXAMPLE: A customer who "smells" the soap and touches their nose to the product can inadvertently leave a myriad of bacteria on a soap bar that can take on a life of it's own. For this reason, we also recommend that you leave "tester bars" out for your customers rather than leave all merchandise available for ready-access handling. Shelf-life of soap should be indefinite if properly stored, cared-for, albeit over time, all scents eventually fade to some degree as can colors, but soap integrity (latherability, cleaning power, etc.) remains.
- All soap is inspected carefully by Simply Soap upon completion of orders and prior to shipping. Simply Soap is not responsible for damage sustained to soap shipments by any appointed pick-up person or method of transfer that you may choose to use aside from our chosen and contracted carrier -UPS.
- If damage is sustained via a UPS shipment, KEEP ALL SHIPPING MATERIALS and report the damage to your UPS delivery person IMMEDIATELY! . UPS-(800) 742-5877. Have your tracking number on-hand! Call us immediately as well (888) 575-7627 or Local: (619) 287-1394. A shipping rep or your delivery person will inspect your package damage and file a damage claims report so UPS insurance can replace the value of the shipment. If the shipment is damaged beyond use, we will make every attempt to replace your order with stock on-hand to continue the smooth flow of your product needs, subject to stock on-hand or availability of "custom" (if needed) ingredients and production time to replace your order. IT IS IMPERATIVE THAT YOU CONTACT UPS IMMEDIATELY FOR THE CLAIM TO BE MADE AND RESOLUTION OF THE DAMAGE CLAIM BE INITIATED. We have become packing experts over the years and have had almost no damage claims, fortunately. Claims we have dealt with were not a result of our packaging method/materials.
- In the event that your order comes to Simply Soap at an extremely busy period and we cannot fulfill your order (would apply to unusually large orders) in an optimally timely manner, we "may" suggest as an alternative, --subcontracting your order, or part of your order out to another soapmaker or soapmaking company to complete rather than unduly delay your order. In this scenario, my exact soap recipes would be given to our other soapmaker and exact specifications, for her to complete the work to be done. Samples of other soapmaker work can be provided. This situation would only take place upon your approval, and at our indication to you that this was our only alternative to complete you requested order. (A non-disclosure/non-compete agreement available in this situation if doing "custom" work)
- In the event that Simply Soap experiences personal tragedy, health problems, or death while working on a soap order for you, our designated plan would be to contact you via a representative of our's, to explain the state of affairs, offer the completion of your order for hire to another respected and experienced soapmaker (his/her contact info. provided to you) with all pertinent notes on your order/specifications, or, we can refund you your money on any uncompleted portion of your order and forward any already-completed portion as per terms of shipping/pick-up by your transport/carrier arrangements. Your decision would be secured as first choice in this course of events.
- Due to the handmade natural aspect of our products, we do not accept product/shipment returns, nor issue credits or refunds of our products. If there is a problem that you believe is our responsibility, you or your receiving appointee must report it to us immediately upon your receiving/inspecting your shipment. We would require that all or a portion of the defective product be sent to us for our evaluation of the problem and determination if the product requires being replaced at Simply Soap's expense. Shipping of returned product will be paid for by Simply Soap. Our goal is to ALWAYS provide only the absolute finest quality handmade soap product to you at all times. Dissatisfaction with a chosen soap scent variety does not constitute reason for product return based on grounds of being "defective".
- If you choose to private label our soap with your own company label, you agree to abide by FDA labeling requirements (info. provided to you by us). Failure on your part to adequately, correctly, and truthfully label product is your responsibility and liability, NOT covered under our own Simply Soap liability insurance.
____________________ Initials
You agree that you will not allege to consumers that you manufactured these products yourself, nor appointees of yourself.
____________________ Initials
I have read the above wholesale contract and agree to all points stated, I have filled-in all spaces requiring information or initials form myself, or I have indicated that I require further discussion/information from Simply Soap
______________________________________________________________________
Signature
Print Name
Date
Return ENTIRE signed contract (just the signature page is incomplete for our records/filing of your order) to: (SECURE) FAX: (619) 287-1321. Keep a copy for your own records. Thank You!
ITEMIZED SOAP ORDER
PRODUCT TYPE
SOAP VARIETY QTY.
PRICE EACH TOTAL
(Bar, Log, Chunk?)
__________________________________________________________________
Subtotal
Shipping
TOTAL